Overview
About the unit
The Technical Assistance Operations Unit turns national hospital policy into practical action at facility level, supporting management teams with planning, systems strengthening and implementation follow-up.
The unit works alongside hospital medical superintendents, matrons and administrators to resolve operational bottlenecks in service delivery, logistics and referral coordination.
Responsibilities
- Operational planning and implementation support to hospitals and district health management teams
- Strengthening hospital administration, logistics and service delivery systems
- Coordination of emergency referral and ambulance dispatch operations
- Supportive supervision visits and follow-up on agreed action plans
- Coordination with development partners on operational technical assistance
Key activities
- Hospital operational readiness assessments and improvement plans
- Referral and ambulance dispatch coordination reviews
- On-site mentorship for hospital management teams
- Emergency and outbreak operational surge support
Resources
Downloads — policies, guidelines & reports
No documents have been published for this unit yet. Staff can upload policies, guidelines and reports from the content manager and tag them to this unit.
Where this unit sits
Technical Assistance Operations in the DHAS organogram
Technical Assistance Operations reports to the Office of the Director within the Directorate of Hospital and Ambulance Services, and works alongside the other technical units that support hospitals, the ambulance service and national surgical care.